Does the issue occur with other Bluetooth devices, or is it specific to the Poly V5200 headset and Bose NC700 headphones?Ĥ. Can you provide more details about the specific symptoms when the Bluetooth audio malfunctions? For example, do you receive error messages, experience sound distortion, or notice any specific patterns of failure?ģ. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?Ģ. In order to have a better understanding of your issue, please provide me with the following:ġ. We would be more than glad to help you with your issue. Hello you for posting on the Intel️® communities. I've attached the SSU.txt for your review. I can pair these devices with my phone or Mac and do NOT have these issues. This problem is VERY frustrating to say the least. The only way to fix the problem is to either reboot the PC OR run the Intel driver installer and choose the repair function then turn bluetooth off and back on. Tonight I started playing a video and could hear audio from the Bose NC700s then when switching to a new video the audio cut out and refused to play from the headphones from any app. The other night connected both and when I toggled back and forth sound would only be heard from the Poly V5200 even though the Bose NC700 would show as active. I use a Poly V5200 headset and Bose NC700 headphones. Sometimes the microphone stops working or sometimes it is the speaker. After boot, they generally work for a while but after an hour or so they begin to malfunction. Hi - I am having an issue with bluetooth audio devices on my new Dell Latitude 5440 with Intel AX211 chip.
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